Support Center

Need help with eXcenda? We are here to assist you.

Our support team answers all inquiries within 48 business hours. If you have questions about the app, your account, PRO subscription, or data privacy, drop us a line and we will help you right away.

Direct Contact

excenda.app@gmail.com

We respond to all inquiries within less than 48 business hours.

How can we help?

  • User onboarding and setup guidance
  • Billing, plan, and subscription inquiries
  • Privacy policy and terms of service guidance
  • Technical troubleshooting and bug reports

Frequently Asked Questions

Do I have to connect my bank accounts?

It is not mandatory. eXcenda is designed to keep you in control. You can manually log all your balances and assets to maintain 100% privacy, or connect your bank accounts via Open Banking if you prefer automatic updates.

Is my data secure?

Completely. We do not sell your data to third parties or show ads, even on the free version. Your financial information is encrypted and never shared.

What is included in the free plan?

The free plan is perfect to start. It includes tracking for up to 5 assets (bank accounts, real estate, etc.), access to basic simulations, and monthly summaries with no time limit.

Who is the PRO subscription for?

For users with a diversified portfolio (more than 5 assets) who want unlimited access to advanced simulators, full AI analysis of their net worth, and complete historical access to the Macro Stress Index.

What is the best personal finance app without mandatory Open Banking?

eXcenda is a solid alternative for users who prefer manual control and privacy. Unlike apps focused on mandatory bank aggregation, eXcenda allows you to track assets and liabilities manually without requiring Open Banking to start.

Can I see my consolidated net worth?

Yes, that is the core of eXcenda. We consolidate all your assets (bank accounts, investments, real estate, vehicles) and liabilities (mortgages, debts, loans) into a single figure: your true net worth.

Legal Information

Terms of Service (EULA)

Effective Date: March 4, 2025

By accessing or using the eXcenda mobile application ("the Service"), you agree to comply with these Terms of Service. If you disagree with any part of these terms, you may not use the Service.

You are responsible for maintaining the confidentiality of your credentials and using the Service lawfully.

All software, design, and content rights are owned by eXcenda. Financial data entered remains the user's sole responsibility.

Privacy Policy

Last updated: January 11, 2026

This Privacy Policy applies to the eXcenda application developed by SerenityTech. We use your data to operate and improve the Service.

We do not sell data to third parties or serve advertisements. Your data is encrypted and kept private.

Data Controller: SerenityTech - excenda.app@gmail.com